Insider CX - eBooks

eBooks

Voice of Customer 101 - free Ebook

What is VoC and how to set up and run a successful customer feedback program? Download this free ebook to learn: - what a VoC program is- what steps are needed to set up a feedback loop that will serve as a basis for data-driven decision- which CX leaders are already reaping the rewards- what me...

SMS is Back - Don't be Late

In an interesting turn of events, with social media and email losing their previous success, retailers are increasingly using SMS messages. It was by now mostly used for private conversations. First, we're going to present you with a real life example. Dr. Squatch, a US natural soap b...

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