What is VoC and how to set up and run a successful customer feedback program?
Download this free ebook to learn:
- what a VoC program is
- what steps are needed to set up a feedback loop that will serve as a basis for data-driven decision
- which CX leaders are already reaping the rewards
- what metric (NPS vs CSat vs CES) is best for your use case
- how to ensure the program is successful and how to get executive buy-in
- what the future of VoC will look like.