Grow
Reduce churn, optimize product or service and close the loop with your customers.
Improve
Act on the feedback, measure results, implement and collect learnings.
Listen
Capture customer feedback across all relevant channels.
Analyze
Track customer satisfaction, identify loyalty drivers & churn reasons.
Customer satisfaction
- Track customer satisfaction across time via NPS, CSAT, CES etc.
- Identify friction in the customer journey & satisfaction drivers
- Quickly act on potential churn reasons and stop the negative comments before they reach other potential customers
Product experience
- Track product experience across time
- Optimize product experience
- Test different product / ad / visual / placement alternatives
Stay agile and adapt swiftly to shifting customer needs
- „Hot topics“ to always accomodate internal focuses
- Quick tests and insights on-the-go
Case management
- Close the loop with your customers
- Automatically raise tickets in CRM systems or get notified when a negative reply is received
