Reach your customers anywhere they are

  • (email, SMS, WhatsApp, FB Messenger, Viber, Chat)
  • Use a variety of CX metrics like NPS, CSAT, CES etc.
  • „Hot topics“ to always accomodate internal focuses



  • Automated, constantly running data collection
  • Automated cloud-based analysis and self-service reporting
  • Integration with your own enterprise systems & Insider Live


Self-service analysis

  • Powerful self-service analysis tools that allow you to unlock the value of CX insights
  • Drill-down results by various attributes, survey answers or internal data
  • Role-based dashboards give a variety of stakeholders access to customer metrics


Enrich the value of your own data

  • Integrate the metrics back into your enterprise systems
  • Integrate your own transactional & operational data in the reporting