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The platform
This is where the work happens. Sara, Max and Mira run jobs end to end, at every location. You decide what runs on its own and what waits for you.
“Waited almost 2 hours. No one explained the delay.”
Marco, we’re sorry you waited almost two hours with no update. The clinic manager will call you today to explain what happened.
“Dr. Rossi explained everything clearly and the checkup was quick. Really happy.”
Thank you, Giulia. We’ll pass this on to Dr. Rossi. See you at your next checkup.
Meet your AI coworkers
Sara listens to every patient and shows you what to fix, per location and per clinician.
Max gets 5-star reviews, writes the replies and tracks what competitors are rated.
Mira catches issues early, opens a case and closes it before the patient goes public.
What changes
Here is what changes at a clinic running all three.
Sara · Quality
Most clinics hear from a few patients and guess the rest. Sara asks every patient after every visit. The answers become one clear fix per location, every week. Quality stops being a feeling and becomes a number your board trusts.
“The doctor didn’t explain anything before I left.”
“Dr. Verdi went through every step before I went home.”
Max · Reviews
Happy patients rarely write reviews. Unhappy ones always do. Max asks for reviews at the right moment, then replies to every one. New patients compare clinics on Google before they ever call you.
Last review: 3 weeks ago
Last review: 18 minutes ago
Mira · Complaints
Most complaints reach you after they are public. Mira spots the unhappy patient minutes after the survey. A case opens, the right manager calls, and the problem is solved in private.
Answered 3/10. “Waited almost 2 hours.”
Case opened. Clinic manager assigned.
Manager called Marco to explain the delay.
Marco: “Thank you for calling. See you next time.”
Before you start
One dashboard. Every survey, comment, case and review sits there, and every metric can be viewed per location, department or clinician. What makes it different is what happens while nobody is logged in — surveys go out, comments get read, cases get opened, replies get drafted and reports get written.
Automation follows a rule you wrote: if the score is below 7, send this email. A coworker reads what the patient actually wrote, sees it is a communication problem at one location, opens a case for the right manager and drafts a reply about that specific visit. Sara, Max and Mira each run five specialized agents underneath, and each one is measured on a result: response rate, review volume, time to resolution.
You could summarize a batch of comments that way. You would still be sending the surveys yourself, tracking the themes consistently month over month, chasing every case until it closes, posting the replies to Google, and handling patient data without a processing agreement. Reading the comments is the part that is already easy.
No. Review replies and complaint responses are drafted for you and wait for approval — send as drafted or edit first. You decide which workflows ever run without you, and you can change that per workflow.
Yes. Most clinics start with Sara, because everything else runs on the feedback Sara collects, then add Max or Mira once the data is flowing. They share the same patient feedback, so adding one later takes no new setup.
Over WhatsApp and SMS, on the channels patients already use every day. That is why response rates run far higher than with paper forms or email.
Yes. It is what the platform is built for. Every metric can be viewed per location, department or clinician and compared side by side, so you can see which site is pulling the average up and which one needs attention.
The InsiderCX team takes care of the technical side, integrating with your current software and the tools your clinic already uses. Most clinics are live in under two weeks, with no work for your IT team and no burden on clinical staff.
InsiderCX is GDPR compliant and built for healthcare data from the start, with EU data residency and a full data processing agreement. We have no direct access to your clinical systems or patient records. Our information security policy is available on request.
Start a free pilot and see Sara, Max, and Mira work for your clinic.
