Reach your customers anywhere they are
- (email, SMS, WhatsApp, FB Messenger, Viber, Chat)
- Use a variety of CX metrics like NPS, CSAT, CES etc.
- „Hot topics“ to always accomodate internal focuses
Automation
- Automated, constantly running data collection
- Automated cloud-based analysis and self-service reporting
- Integration with your own enterprise systems & Insider Live
Self-service analysis
- Powerful self-service analysis tools that allow you to unlock the value of CX insights
- Drill-down results by various attributes, survey answers or internal data
- Role-based dashboards give a variety of stakeholders access to customer metrics
Enrich the value of your own data
- Integrate the metrics back into your enterprise systems
- Integrate your own transactional & operational data in the reporting
