Beginner
For SMEs that want to know who their customers are, how to serve them best and monetize on that.
Basic plan features
- No-code workflow builder
- 1000+ apps
- Custom apps
- Unlimited users
- Two-factor authentication
- Parallel scenario execution
- Real-time execution monitoring
Professional
Perfect for companized ready to utilize customer feedback for fueling growth and brand reputation.
Additionally to Basic
- No-code workflow builder
- 1000+ apps
- Custom apps
- Unlimited users
- Two-factor authentication
- Parallel scenario execution
- Real-time execution monitoring
Champion
Our most scalable solution for companies ready to ensure top-notch CX for all of their customers.
Additionally to Professional
- No-code workflow builder
- 1000+ apps
- Custom apps
- Unlimited users
- Two-factor authentication
- Parallel scenario execution
- Real-time execution monitoring
| Features | Basic | Professional | Enterprise |
|---|---|---|---|
| Surveys | |||
| Active surveys ? | 3 | Unlimited | Unlimited |
| Monthly survey responses ? | Unlimited | 1000 | Unlimited |
| White-labeled surveys ? | icon | icon | icon |
| Survey templates (NPS, CSAT, CES, Stars, Thumbs, Heart ratings) ? | icon | icon | icon |
| Expert survey development (custom surveys) ? | icon | icon | |
| Hot Topics (concepts, marketing tests) | icon | icon | |
| Custom survey layout ? | icon | icon | icon |
| Custom Thank-you page | icon | icon | icon |
| Survey features | |||
| Skip Logic ? | icon | icon | icon |
|
Advanced Survey Logic
|
icon | icon | icon |
| Question options randomization ? | icon | icon | icon |
| URL variable piping ? | icon | icon | |
| Page Redirect ? | icon | icon | |
| Survey quotas ? | icon | icon | |
| Sample randomization ? | icon | icon | |
| Question types | |||
|
NPS (Net Promoter Score) ?
|
icon | icon | icon |
| CSAT (Customer satisfaction score) ? | icon | icon | icon |
| CES (Customer effort score) ? | icon | icon | icon |
| Text box ? | icon | icon | icon |
| Radio button ? | icon | icon | icon |
| Checkbox ? | icon | icon | icon |
|
Star rating ?
|
icon | icon | |
| Slider ? | icon | icon | |
| Textbox grid ? | icon | icon | |
| Dropdown menu ? | icon | ||
| Ranking ? | icon | ||
| Contact form ? | icon | ||
| Image choice ? | icon | ||
| Video rating | icon | ||
| File Upload ? | icon | ||
| Channels | |||
| Email ? | icon | icon | icon |
| SMS ? | icon | icon | |
| Two-way SMS | icon | icon | |
| Custom templates ? | icon | icon | |
| Custom survey links ? | icon | icon | |
| Identify users with URL parameters ? | icon | icon | |
| Personalize survey with URL parameters ? | icon | icon | |
| Voice | icon | icon | |
| Messaging apps ? | icon | icon | |
| Website intercept | icon | ||
| Integrations | |||
| eCommerce integrations ? | icon | icon | icon |
| CRM integrations ? | icon | icon | icon |
| CS integrations | icon | icon | |
| Google Sheets integration ? | icon | icon | |
| Database integrations ? | icon | ||
| Custom SQL/API/sFTP integrations ? | icon | ||
| Webhooks ? | icon | ||
| Reporting | |||
| Self-service analysis dashboards | icon | icon | icon |
| Custom dashboards ? | icon | icon | icon |
| PDF exports ? | icon | icon | icon |
| Email alerts ? | icon | icon | icon |
| Role-based reporting | icon | icon | |
| Scheduled email reports ? | icon | icon | |
| Productivity tools alerts ? | icon | icon | |
| Slack alerts ? | icon | icon | |
| AI-powered Text analytics | icon | ||
| Automated ticketing | icon | ||
| Expert services | |||
| CX consultancy ? | icon | icon | |
| Questionnaire development ? | icon | icon | |
| Analysis reviews ? | icon | icon | |
| Research methodology consultancy ? | icon | ||
| Customer journey mapping consultancy ? | icon | ||
| Customer Success Manager ? | icon | ||
| White-label login page ? | icon | ||
| (DPIA) Data Protection Impact Assessment | icon | ||
| DPA (Data Protection Agreement) | icon | icon | icon |
| Full GDPR compliance | icon | icon | icon |
