Patient Experience Blog

Join us as we explore strategies, tools, and processes for improving patient experiences and ensuring sustainable clinic growth.

Quality Control

All CQC Framework Changes in 2024

Explore the main changes, rollout details, and goals of the new CQC framework, and what care providers can do to prepare.

January 30, 2024

Featured Posts

Person-Centered Care: How to Put Patients Front and Center

Learn the core principles of person-centered care, why it matters, and practical ways to put patients at the heart of their healthcare experience.

October 29, 2024

Quality Control

Using PROMs and PREMs to Evaluate and Improve Patient Care

Learn how healthcare providers can use patient-reported experience and outcome measures to evaluate and improve patient care.

September 25, 2024

A Guide to Patient Engagement: 7 Practical Strategies to Consider

Explore practical patient engagement strategies providers can use to make patients more actively involved in their own healthcare.

A Complete Guide to NPS in Healthcare

Learn what NPS is, how to calculate it, what is a good NPS score, and how healthcare organizations use it to measure and improve customer satisfaction and loyalty.

Quality Control

How to Set Up an Effective Patient Feedback System

A robust patient feedback system is a must-have for healthcare providers that want to improve care quality and patient satisfaction. Here's how to set it up.

How to Get Compelling Patient Testimonials

Learn what makes a compelling patient testimonial and how to capture authentic stories from satisfied patients.

Quality Control

How to Create a Simple Patient Feedback Form

Learn how to structure your patient feedback form, which questions to include, when to use it, and how to effectively distribute it.

Quality Control

Using Data for Improving Patient Outcomes

We discuss the profound impact of data in healthcare and how it can be used to improve patient outcomes and experiences.

Quality Control

How to Write a Patient Satisfaction Survey and Which Questions to Include

Learn the most effective patient satisfaction survey questions, and how to write and design a patient survey that gets completed and provides valuable insights.

Growth Blogs

How To Maximize Patient Lifetime Value [With Calculation Examples]

Learn how to calculate PLV and practical strategies private clinics can use to increase the average lifetime value of their patients.

January 3, 2024

How to Create and Use a Patient Journey Map

Learn the stages of the patient journey and how to implement patient journey mapping to deliver better, more personalized care.

January 2, 2024

How Much Revenue is Your Clinic Losing Due to Poor Patient Satisfaction?

Learn how to calculate the revenue your healthcare practice is losing due to poor patient satisfaction and stop that bleeding.

October 30, 2023

How to Turn Dissatisfied Patients into Loyal Clients

Learn the key drivers of patient loyalty and the steps you need to take to turn dissatisfied patients into loyal clients.

October 11, 2023

Operations Blogs

Person-Centered Care: How to Put Patients Front and Center

Learn the core principles of person-centered care, why it matters, and practical ways to put patients at the heart of their healthcare experience.

October 29, 2024

A Guide to Patient Engagement: 7 Practical Strategies to Consider

Explore practical patient engagement strategies providers can use to make patients more actively involved in their own healthcare.

How to Reduce Patient No-Shows and Missed Appointments

Understand why patients miss their appointments so you can effectively reduce those costly no-show rates.

January 23, 2024

5 Proven Strategies for Improving Patient Intake Efficiency

Learn how clinics can overcome the most common challenges associated with the traditional patient intake process.

December 15, 2023

The Application of Patient Segmentation In Healthcare

Use proper patient segmentation to personalize care while improving treatment outcomes and resource management.

December 4, 2023

8 Strategies For Optimizing Patient Flow At Busy Clinics And Hospitals

Learn the changes and strategies you need to consider to optimize patient flow at your clinic or hospital.

October 17, 2023

Quality Control Blogs

Quality Control

Using PROMs and PREMs to Evaluate and Improve Patient Care

Learn how healthcare providers can use patient-reported experience and outcome measures to evaluate and improve patient care.

September 25, 2024

Quality Control

How to Set Up an Effective Patient Feedback System

A robust patient feedback system is a must-have for healthcare providers that want to improve care quality and patient satisfaction. Here's how to set it up.

Quality Control

How to Create a Simple Patient Feedback Form

Learn how to structure your patient feedback form, which questions to include, when to use it, and how to effectively distribute it.

Quality Control

Using Data for Improving Patient Outcomes

We discuss the profound impact of data in healthcare and how it can be used to improve patient outcomes and experiences.

Quality Control

How to Write a Patient Satisfaction Survey and Which Questions to Include

Learn the most effective patient satisfaction survey questions, and how to write and design a patient survey that gets completed and provides valuable insights.

Quality Control

All CQC Framework Changes in 2024

Explore the main changes, rollout details, and goals of the new CQC framework, and what care providers can do to prepare.

January 30, 2024

Quality Control

A Complete Guide to Patient Experience

Learn what it covers, how to measure it, and practical strategies for improving patient experience.

December 22, 2023

Quality Control

PAM Surveys: The Best Way to Measure Patient Activation Levels

Learn how to use PAM surveys to design personalized, effective healthcare strategies tailored to individual patient needs and capabilities.

December 1, 2023

Quality Control

How to Measure and Improve Patient Satisfaction

Learn what determines patient satisfaction, how to measure it, and what you can do to increase patient satisfaction scores.

November 27, 2023

Marketing Blogs

A Complete Guide to NPS in Healthcare

Learn what NPS is, how to calculate it, what is a good NPS score, and how healthcare organizations use it to measure and improve customer satisfaction and loyalty.

How to Get Compelling Patient Testimonials

Learn what makes a compelling patient testimonial and how to capture authentic stories from satisfied patients.

How to Attract More Patients to Your Practice in 2024

Learn the latest and greatest strategies for attracting more patients to your private practice and ensuring sustainable clinic growth.

January 25, 2024

Improving Clinic Marketing with Deep Patient Insights

Learn how to leverage direct patient feedback to create more effective clinic marketing strategies and improve patient acquisition and retention.

January 5, 2024

How to Get More Patient Reviews for Your Clinic or Hospital

Nine out of ten patients check online reviews. Learn how to get more patient reviews and improve your online reputation.

October 17, 2023

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