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Metrics

Patient Experience Components

Question Types

Survey Analysis

Survey Flow

Survey Invites

Survey Scales

Use Cases

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For any additional questions about the InsiderCX platform, do not hesitate to contact our customer support team.

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Metrics

Build a more effective patient feedback system by improving your survey response rates. Understand what to measure and which feedback survey metrics to track.

Patient Experience Components

Learn which questions to ask and which areas to focus on to successfully measure experience and satisfaction across the whole patient journey.

Question Types

Examples, considerations, and best practices for using different question types in healthcare feedback surveys.

Survey Analysis

Learn about all of the ways, tools, techniques, and best practices you should use to analyze, manage, and report patient insights.

Survey Flow

Ensure your survey is easy to access, follow, and complete by selecting the right goals, length, and survey logic.

Survey Invites

Getting patients to complete your surveys can be tricky. Find the winning combination of timing, copy, channel, and frequency while staying on top of GDPR and other legal considerations.

Survey Scales

Learn the pros and cons of different scales in patient feedback surveys. Get more accurate and reliable insights by offering the right number of responses to specific questions.

Use Cases

Patient feedback you collect can be used in many different ways. Here are the most common use cases.

Need more help?

For any additional questions about the InsiderCX platform, do not hesitate to contact our customer support team.

Contact support