LARGE CLINICS OR GROUPS

Deliver Superb Patient
Experience Across All
Locations

Use actionable patient insights to track the performance of your clinics and make informed decisions for lasting profitability.

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TRUSTED BY TOP PRIVATE CLINICS

  • Benchmarking satisfaction across departments

    Keep tabs on how each department is doing, not just the clinic as a whole.

  • Multi-location quality management

    Compare patient satisfaction throughout the patient journey, whether it's different clinics, services or doctors.

  • Patient retention at scale

    Boost patient retention by maintaining quality standards across all locations - from one single platform.

  • Making sure your patients are treated right

    If you are relying on partners when acquiring patients, you'll want a way to measure how satisfied those patients are.

telephone vs smartphone before and after

Patient experience on autopilot

Forget about emails and paper questionnaires. Automate feedback collection and get real-time insight into patient satisfaction.

A Turnkey Solution

From creating questionnaires to contacting patients and analyzing results, we handle every step of the process. The InsiderCX team will also take care of any technical details to ensure a smooth integration with the software and tools your clinic is currently using.

GDPR Compliance

Our platform and processes are fully GDPR-compliant, and data security is our top priority. Before the project starts, we sign a data processing and protection agreement that regulates how patient data is processed, stored, transferred, and protected.

Expert Guidance

In addition to our platform, you also get to leverage our experience and expertise in business psychology and user experience to maximize value and ROI.

Calculate your ROI

Choose Monthly no. of Patients

< 100

100-300

300-500

500-1000

1000-5000

2500

5000>

Choose Average Patient Value in €

0

1000

2000

3000

4000

5000

Based on data from InsiderCX users, you would save 375000€ in Patient Lifetime Value each month.

Every 1€ spent on preventing patient churn generates a 49€ return.

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Frequently Asked Questions

If you have a question that is not answered in the FAQ, please don’t hesitate to contact us.
How do you integrate with our existing systems?

The InsiderCX team takes care of the technical side — integrating with your current software and the tools your clinic is already using — making the implementation process seamless and hassle-free on your end.

Is your platform GDPR compliant?

Before starting our collaboration, we sign a data processing and protection agreement that regulates how patient data is transferred and processed, the protective measures in place, and the data erasure procedures. Full compliance with GDPR and data security is our top priority!

How long is the implementation process?

Once we set our collaboration into motion, you are assigned a dedicated specialist who will ensure that all project requirements are met within the agreed-upon timeline. Usually, it takes 10–12 days to get everything up and running.

Do you offer a free trial?

Yes, we do! The first step of our partnership is a free Proof of Concept project where you can test the platform and decide if it’s something you’d like to continue using.

If you’re not satisfied with the results of the Proof of Concept project, you don’t need to pay anything or continue using the product. We want to make this process risk-free for potential clients.

Do I need to sign a contract?

Yes! If you’re satisfied with the results of the Proof of Concept project, we sign a one-year contract. Committing to longer than a single year is also possible — and we’ll reward that with a discount!

Are there any additional costs?

No. All of the changes that might happen — like changing the survey, adding or removing questions, and customer support — are included in all of our tiers. No hidden costs!

Do I need to hire somebody to handle the platform?

No. Our platform is a turnkey solution. What that means for you is that our team will take care of all the heavy lifting and changes that might occur — you just need to use the data we collected.

How do I get in touch with your support?

When we kick off our partnership, you get a dedicated account manager who is available via email and phone. You won’t be talking to bots but to real people, and we respond to all of your questions within 8 hours.

Why other clinics rely on InsiderCX

Thanks to the automated feedback collection, we can better understand what our patients like, what we are doing well, where we need to provide more information, and what kind of approach they expect from us. This has enabled us to continuously improve our services and — most importantly — provide better care.

Ljilljana Zakšek
Head of Marketing

Using InsiderCX gave us a central overview of the patient experience across 7 locations.

Ivana Murati Petrović
COO

Having external partners referring patients to our clinic can be challenging. By utilizing the feedback loop, we can control the quality of both post- and pre-treatment.

Ana Kričković
Clinic Director

Implementing InsiderCX in our quality management process was a great decision, and their team supported us every step of the way. Once implemented, the communication with our clinic managers became more efficient and streamlined because we all had access to the same, real-time insights. It was also interesting to learn more about the preferences of different patient groups and locations.

Prof. Sanja Sibinčić
Regional Manager

Partnering with InsiderCX has led to significant improvements in our patient experience and operational efficiency, primarily by reducing missed appointments and clearly interpreting patient feedback. This collaboration resulted in a higher Google rating and an 18.3-point increase in our NPS.

Hrvoje Čorić
Head of Operations

Working with InsiderCX has been a fantastic experience: the team is extremely responsive and each step of the journey is tailored to our needs. The amount of patient feedback we are now receiving through the InsiderCX platform is ten times what we were seeing using the old process. We have also seen our positive Google reviews more than quadruple over the last 6 months.

Mark Norfolk
CEO

Start your free pilot project today

Analyze patient feedback. Optimize workflows to deliver a superb patient experience. Stop your never-ending battle with patient retention.

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