Build a more effective patient feedback system by improving your survey response rates. Understand what to measure and which feedback survey metrics to track.
Get a crash course on Net Promoter Score (NPS) and learn why it is a crucial satisfaction metric.
Learn which metrics, besides NPS, can be used to gauge patient satisfaction and engagement.
Learn what feedback survey response rates are, how to calculate them, and why they matter.
Learn how to calculate, monitor, and increase the delivery rates of your feedback surveys.
Learn how to calculate survey completion rates — and what you can infer from it.
Review additional metrics you should track to get a complete picture of the patient experience.
Learn what, how, and when to benchmark your patient feedback surveys.
Structure surveys in a way that covers different phases of the patient journey and experience.
Learn how to implement patient profiling to personalize care and improve health outcomes.
Choose the right rating scales for each of the questions in your feedback surveys.
Analyze patient feedback. Optimize workflows to deliver a superb patient experience. Stop your never-ending battle with patient retention.
